Fraud alert to small businesses

THIS IS WHAT ONE BUSINESS PERSON EXPERIENCED:

Yesterday I received a call from a client who wanted to book 3 rooms at our guesthouse and asked that I prepare a quotation, which I did. I sent through a quotation with a total of R6600 to be paid. The person sent me back a proof of payment of R9600 and claimed that they overpaid by mistake and that they need the R3000 refund as they quickly “need” to secure shuttle services to come to my property.

I told them I needed the money to reflect in my account first in order to do a refund, but they insisted they need the refund immediately even if I sent them back R500 and they can get the rest upon checkin. I REFUSED and told them to WAIT. They gave me all reasons why a transfer from Nedbank is slow and will take several hours to reflect in my FNB account.

Red flags

- The client was pushing for a refund ASAP
- The client wanted the refund via e-wallet or cash send
- The client was pushing even for as little as R500
- The proof of payment was full of grammatical mistakes and it contained Nedbank and Old Mutual brand on it (I needed to zoom in to see the Old Mutual logo)

Moral of the story

- Wait until money reflects in your account before you offer any refunds.
- Clients can make mistakes when making payments, but a mistake of R3000 over payment is unlikely
- Check proof of payments thoroughly before you get excited that clients has paid.
https://bit.ly/3g82D0G

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